Shipping & Delivery Policy

DotBuy does not stock, pack, ship or deliver any products. We do not operate warehouses, dark stores, delivery fleets or couriers.

DotBuy is an intermediary. You tell us what you want; our AI agent compares prices across supported quick-commerce platforms and places the order on your behalf on the platform you choose. From the moment that order is placed, the platform is the seller and the deliverer.

That means the delivery is performed end to end by the platform you ordered from — Blinkit, Zepto, Swiggy Instamart, BigBasket, Flipkart Minutes, Amazon Now, JioMart, DMart Ready or another supported platform — using their own riders, their own service areas and their own operating hours.

Because the platform delivers, the platform's timeline applies. We do not set, promise or control it.

• Quick commerce (Blinkit, Zepto, Instamart, Flipkart Minutes, Amazon Now, BigBasket) — typically 10 to 30 minutes in serviceable areas, as quoted by the platform at the time your order is placed.• Scheduled and next-day services (DMart Ready, JioMart, BigBasket slotted delivery) — as per the slot the platform offers for your pincode.

Any estimated time shown inside DotBuy is the estimate the platform itself is advertising for your location at that moment. It is indicative, not a guarantee, and it can change with traffic, weather, rider availability and surge conditions.

Delivery is available only where the platform you selected already delivers. Serviceability is determined entirely by that platform's own coverage for your delivery pincode.

If no supported platform serves your address, DotBuy cannot place the order. Where an address is serviceable by some platforms and not others, only the platforms that can deliver to you will be offered at checkout.

Coverage changes frequently and without notice on the platforms' side. An address that was serviceable yesterday may not be today.

Delivery fees, handling fees, small-cart charges, rain or surge fees and any applicable taxes are set by the platform, not by DotBuy. We display them separately in your order summary before you pay, and we pass them through at cost.

Where DotBuy charges its own service fee for the search, comparison and order-placement service, it is shown as a distinct line item labelled as such. See our Payment & Refund Policy for the full breakdown.

Once your order is placed you receive the platform's own order ID from us. Live tracking — rider location, ETA updates and delivery confirmation — happens in that platform's app or website using that order ID, because that is where the delivery data lives.

We will send you order status updates where the platform makes them available to us. For minute-by-minute tracking, use the platform directly.

Responsibility for the physical delivery — including delays, missing items, substitutions, damaged goods, spoiled perishables and non-delivery — sits with the platform that fulfilled the order, under their terms and their consumer-grievance process.

What to do:

• Raise the issue with the platform first, using the platform order ID we gave you. They hold the rider, the packing record and the refund mechanism.• Contact us at [email protected] with your DotBuy Order ID and we will help you escalate, share the order evidence we hold, and follow up on your behalf.• If DotBuy failed to place the order at all, or placed it incorrectly, that is our error and our Payment & Refund Policy applies in full.

Where the platform issues a refund or credit, it is settled through the account the order was placed on and, where the payment originated with us, passed back to your original payment method.

Once an order has been placed on a platform, cancellation is governed by that platform's cancellation window — which for quick commerce is often only a minute or two, and sometimes zero once a rider is assigned.

Contact us immediately at [email protected] with your DotBuy Order ID and we will attempt to cancel, but we cannot guarantee it. See our Payment & Refund Policy for how refunds are handled in each case.

Please ensure the delivery address and contact number on your DotBuy account are accurate and that someone is available to receive the order. Quick-commerce riders typically wait only a few minutes.

For age-restricted items, the platform's rider may require proof of age at handover, as required by law. Refusal or inability to provide it may result in non-delivery, and the platform's policy on charges for a failed handover will apply.

For any delivery-related query:

Sochmate AI Private LimitedSurapur, Ambedkar Nagar, Akbarpur, Uttar Pradesh, IndiaCIN: U62011UP2025PTC227666

Email / Customer Care: [email protected]Support: [email protected]Contact Form: https://dotbuy.app/contact

Support hours: Monday to Saturday, 9:00 AM to 6:00 PM IST.